Can it generate custom itineraries, not just fixed packages?

Yes. The agent works from your package library and pricing rules, so it can recompose nights, hotels and inclusions and produce an accurate indicative quote. Anything genuinely bespoke is handed to an agent with the full conversation attached.

Does it work for hotels as well as travel agencies?

Yes. Hotels typically use it for pre-arrival communication, in-stay service requests, upsells and post-stay reviews. Agencies use it for enquiry conversion and itinerary delivery. Most of the platform is shared.

Can it handle international guests in other languages?

Yes. The agent detects the guest's language and replies in it, which matters when a large share of enquiries come from outside India.

Travel & Hospitality

Answer the traveller in their timezone, close the booking in their chat.

Travel enquiries are impulsive and comparison-heavy. Squarebox responds instantly with itineraries and quotes, keeps guests informed from booking to checkout, and turns the in-stay conversation into extra revenue.

The daily reality

What this looks like before automation

If more than two of these are true for you, WhatsApp automation pays for itself well before the end of the first month.

Enquiries arrive from every timezone and go stale overnight.
Building and sending each custom itinerary takes an hour of an agent's day.
Travellers ask the same questions about visas, inclusions and cancellation policy.
Pre-arrival details and check-in instructions are sent manually per guest.
In-stay requests come through the front desk phone and get lost.

The same situation, automated

Travel & Hospitality

Handled by Squarebox

Looking for a 5 day Bali package for 2 people in October

Great choice — October is shoulder season, so rates are lower and crowds are thin. Our 5N Bali package starts at ₹68,000 per person including flights, 4-star stay in Seminyak, airport transfers and two day tours. Sending the full itinerary now.

Replied in 6 seconds · Itinerary PDF attached

can we add ubud for 2 nights?

Yes — a 3N Seminyak + 2N Ubud split works well. That comes to ₹74,500 per person with the same inclusions. Shall I hold this at current rates for 48 hours while you decide?

Custom quote generated · Agent notified

please hold it

Held until Thursday 6 PM. Aditi from our team will call you tomorrow to confirm the details and collect passport copies.

Assigned to Aditi · Reminder set

What we build for you

The flows we set up for travel & hospitality

These are configured during onboarding using your own data, not handed to you as an empty template.

Instant enquiry response

Destination, dates, group size and budget captured immediately, with a matching package and indicative pricing in the first reply.

Itinerary and quote delivery

Day-by-day itineraries, inclusions, hotel options and PDFs sent inside the chat, personalised to what the traveller asked for.

Booking and payment follow-through

Advance payment links, document collection and confirmation vouchers handled without an agent chasing over email.

Pre-arrival and journey updates

Check-in instructions, directions, weather, packing notes and pickup details go out automatically at the right time.

In-stay upsell and service

Room service, spa slots, late checkout, tours and airport transfers requested in chat and routed to the right team.

Multilingual guests

International travellers get replies in their own language, so language is never the reason a booking stalls.

What changes

Before and after integrating Squarebox

The point of automation is not that you have a chatbot. It is that these specific things stop costing you money.

What changes

Before Squarebox

After Squarebox

Enquiry response time

Before —Overnight, or the next business day for foreign timezones

Seconds, in the traveller's language

Itinerary turnaround

Before —An agent spends an hour building and emailing each one

Delivered in chat immediately, refined by a human only when needed

Pre-arrival communication

Before —Manual emails per guest, often missed

Automated at booking, one week out and on arrival day

In-stay requests

Before —Front-desk phone calls that get lost

Tracked requests routed to housekeeping, spa or concierge

Ancillary revenue

Before —Only what guests think to ask for

Relevant upsells offered at the right moment

30 days in

What you will actually notice

Enquiries from any timezone are answered while the traveller is still browsing.
Agents spend their time closing bookings rather than assembling PDFs.
Guests arrive already knowing check-in details, directions and what to pack.
In-stay requests are tracked instead of forgotten at the front desk.
Ancillary services are offered at the moment the guest is most likely to say yes.

Travellers shortlist three agencies and go with whoever answers first with a real itinerary. That used to be a race we lost every night.

Founder

Travel agency, Delhi

An outbound travel agency · Custom holiday packages, enquiries across India, the Gulf and Southeast Asia

<10s

First reply, any timezone

Auto

Itineraries and quotes

Enquiries lost overnight

An illustrative profile based on the setups we build for this industry, not a named customer reference.

FAQ

Travel & Hospitality questions

Other industries we work with

Celebrities & Creators E-commerce & D2C Real Estate

Automate WhatsApp for your travel & hospitality business

Tell us how your customers reach you today and we will come back with the exact flows to build first, what they cost, and what to expect.

Scan to chat on WhatsApp+91 99018 05521

No setup fee · No lock-in contract · Live in under a week