Own your customers instead of renting them from an aggregator.
Every order through a delivery app costs you commission and hides who your customer is. Squarebox takes direct orders and reservations on WhatsApp, keeps the customer list yours, and brings regulars back without paying for them twice.
What this looks like before automation
If more than two of these are true for you, WhatsApp automation pays for itself well before the end of the first month.
- Aggregator commission eats a large slice of every single order.
- You never learn who your repeat customers are or what they like.
- Reservation calls come in exactly when the floor is busiest.
- Marketing means paying the same platform again to reach your own customers.
- Order status questions interrupt the kitchen during peak hours.
The same situation, automated
Restaurants & Cloud Kitchens
Handled by Squarebox
Win-back triggered at 30 days inactive
Preference saved to profile · No commission paid
Status updates automated
The flows we set up for restaurants & cloud kitchens
These are configured during onboarding using your own data, not handed to you as an empty template.
Direct ordering in chat
The full menu, customisations and a payment link inside WhatsApp, so repeat customers order from you rather than from an app.
Table reservations
Guests check availability, book a table and receive a confirmation and reminder without anyone leaving the floor.
A customer list you own
Every order builds a first-party profile — favourite dishes, order frequency, average spend — that no platform can take away.
Win-back and offer campaigns
Automatically reach guests who have not ordered in 30 days, or push a weekday offer to people who only visit on weekends.
Order and delivery updates
Accepted, cooking, out for delivery, delivered — the kitchen stops fielding status questions.
Feedback capture
A short feedback ask after every order routes unhappy guests to a manager before they become a public review.
Before and after integrating Squarebox
The point of automation is not that you have a chatbot. It is that these specific things stop costing you money.
What you will actually notice
- Repeat customers order directly and you keep the commission.
- You know who your regulars are and what they order.
- The floor team stops answering the reservation phone mid-service.
- Quiet weeknights get filled by targeted offers instead of discounting to everyone.
- Unhappy guests reach a manager before they reach a review site.
We were paying twice — commission to get the order, then ads to reach the same customer again. Now the regulars message us directly and we know exactly what they like.
Operations Head
Restaurant group, Bengaluru
A multi-outlet restaurant group · Three outlets plus one cloud kitchen, heavy aggregator dependence
0%
Commission on direct orders
100%
Customer data owned
30d
Automatic win-back cycle
An illustrative profile based on the setups we build for this industry, not a named customer reference.
Restaurants & Cloud Kitchens questions
Other industries we work with
Automate WhatsApp for your restaurants & cloud kitchens business
Tell us how your customers reach you today and we will come back with the exact flows to build first, what they cost, and what to expect.
Scan to chat on WhatsApp+91 99018 05521No setup fee · No lock-in contract · Live in under a week