Can it handle high shipment volumes?

Yes. The platform is built for high-throughput messaging with queuing and rate control, and runs on infrastructure that scales horizontally. Volume-based plans are sized during onboarding.

Does it integrate with our TMS or WMS?

Yes. We connect to transport and warehouse management systems through APIs and webhooks, so status changes in your system trigger WhatsApp messages and re-slot requests flow back into your routing.

Can delivery partners use it too?

Yes. Drivers get a structured WhatsApp flow for route assignments, status updates, exception reporting and proof of delivery, which avoids asking them to install and learn another app.

Logistics & Delivery

Stop paying twice for the same delivery.

A failed delivery costs you the trip, the re-attempt and often the customer. Squarebox confirms availability before the vehicle rolls, keeps recipients updated in real time, and coordinates drivers without a dispatcher on the phone.

The daily reality

What this looks like before automation

If more than two of these are true for you, WhatsApp automation pays for itself well before the end of the first month.

Deliveries fail because nobody is home, and the cost of the re-attempt is yours.
Support is buried under "where is my shipment" enquiries all day.
Address problems are discovered only when the driver is already at the gate.
Dispatchers spend the day calling drivers for status updates.
Proof of delivery is collected on paper and reconciled later.

The same situation, automated

Logistics & Delivery

Handled by Squarebox

Hi Meera, your shipment SB-88213 is scheduled for delivery tomorrow between 2 PM and 5 PM. Will someone be available? Reply 1 to confirm or 2 to pick another slot.

Sent the evening before dispatch

2 — nobody home till 6

No problem. Available slots: tomorrow 6–8 PM, or Saturday 10 AM–1 PM. Which works?

Re-slot flow · Route updated automatically

tomorrow 6-8

Rescheduled to tomorrow 6–8 PM. Your driver Ramesh will call on arrival. I'll send a live tracking link when he's on the way.

One re-attempt avoided

What we build for you

The flows we set up for logistics & delivery

These are configured during onboarding using your own data, not handed to you as an empty template.

Delivery window confirmation

Recipients confirm or reschedule their slot the evening before, so vehicles are not dispatched to empty houses.

Live tracking updates

Picked up, in transit, out for delivery, delivered — each milestone fires automatically with a tracking link.

Address verification

Incomplete addresses are corrected in chat before the shipment is loaded, not at the doorstep.

Driver coordination

Route assignments, pickup instructions and exception reporting handled in a structured WhatsApp flow, no dispatcher calls needed.

Digital proof of delivery

Photo and OTP-based confirmation captured in chat and attached to the shipment record instantly.

Exception alerts

Delays, damaged goods and failed attempts escalate to the right supervisor the moment they are reported.

What changes

Before and after integrating Squarebox

The point of automation is not that you have a chatbot. It is that these specific things stop costing you money.

What changes

Before Squarebox

After Squarebox

Failed delivery attempts

Before —Discovered at the doorstep, re-attempt paid for by you

Availability confirmed the night before

Tracking enquiries

Before —Handled one at a time by support agents

Answered automatically with live status

Address errors

Before —Found by the driver on site

Corrected in chat before loading

Driver check-ins

Before —Dispatchers calling each driver for updates

Structured status reporting in WhatsApp

Proof of delivery

Before —Paper slips reconciled at the end of the day

Photo and OTP captured digitally at the door

30 days in

What you will actually notice

Vehicles are dispatched only where someone will actually receive the parcel.
Support stops being a tracking desk.
Address issues are fixed before they cost you a trip.
Dispatchers coordinate exceptions instead of collecting routine updates.
Proof of delivery is available immediately, not at end of day.

Every failed attempt is a trip we pay for twice. Confirming the slot the night before was the single highest-return change we made all year.

Head of Operations

Last-mile logistics, Hyderabad

A last-mile delivery company · 12,000 shipments a day across four cities, 300 delivery partners

1 night

Ahead slot confirmation

Auto

Every tracking update

Digital

Proof of delivery

An illustrative profile based on the setups we build for this industry, not a named customer reference.

FAQ

Logistics & Delivery questions

Other industries we work with

Celebrities & Creators E-commerce & D2C Real Estate

Automate WhatsApp for your logistics & delivery business

Tell us how your customers reach you today and we will come back with the exact flows to build first, what they cost, and what to expect.

Scan to chat on WhatsApp+91 99018 05521

No setup fee · No lock-in contract · Live in under a week