Automate conversations
The work that eats your team's day — answering the same questions, sending the same links, chasing the same follow-ups — handled without a person in the loop.
Instant auto-replies
Nobody waits for an answer
Every incoming message gets a reply in seconds, day or night. Greeting flows, away messages, business-hours handling and instant answers to your most common questions are all configured once and run forever.
- Sub-10-second first response, 24 hours a day
- Business-hours, after-hours and holiday behaviour configured separately
- Keyword and intent-based triggers, not rigid menu trees
- Can reply with a photo, PDF or voice note instead of a text wall
AI query resolution
Trained on your business, not the internet
An AI agent that learns your catalogue, pricing, policies and FAQs, then resolves customer queries in natural language. It answers from your actual data, admits when it does not know, and hands over to a human before it guesses.
- Trained on your documents, website, catalogue and past conversations
- Understands follow-up questions and context across a conversation
- Confidence thresholds that trigger human handover instead of hallucination
- Improves continuously as your team corrects and approves answers
Photos, files and voice notes
Sends what they asked to see
Upload menus, floor plans, price lists, product photos, videos and voice clips. When a customer asks for that thing, the AI sends the matching file in WhatsApp — and it can speak a reply as a voice note when they would rather hear it.
- Product photos, menus, rooms and work sent as WhatsApp images
- PDFs, brochures and documents from the files you upload
- Video clips you save for the agent to share in chat
- Spoken voice notes when they send audio or ask to hear the answer
Real appointment slots
Not a guessed time
You set the times people can book. The agent only offers those slots, locks one so it cannot be double-booked, and WhatsApps you the moment it is confirmed.
- Weekly bookable times you control, in your timezone
- A slot cannot be given to two customers
- Owner ping on every confirmed booking
- Leads board so nothing sits only inside a chat
Multilingual by default
Your customer's language, automatically
The agent detects the language a customer writes in and replies in the same one, covering English, Hindi and major Indian regional languages, plus international languages for overseas customers.
- English, Hinglish, Hindi, Kannada, Tamil, Telugu and more
- Spoken WhatsApp voice notes when a customer talks or asks to hear it
- The agent follows the language the customer writes in
- Hinglish is first-class — the way most Indian customers actually text
See every conversation
Watch what the AI is saying, take over when a human is needed, and keep a board of people who should hear back from you.
Live WhatsApp inbox
Every chat, searchable
Open a WhatsApp-style inbox in a new tab. See every person the agent talked to, search any chat, and read the full thread. The AI talks — you watch, then take over on handoff.
- Full conversation history on your business number
- Search across people and messages
- Handoff pauses the AI until you resume
- No extra person typing over the agent by accident
Owner ping on WhatsApp
You hear about it immediately
When someone needs a human, books a slot, or becomes a lead, Squarebox messages your personal WhatsApp from the business number. At 8pm IST you also get a daily digest of leads, bookings and payments.
- Handoff, booking and new-lead alerts on your phone
- Daily 8pm IST summary of the day
- Email fallback if the 24-hour WhatsApp window is closed
- You must message the business number once so pings can land
Leads board
Not trapped in a chat thread
When a customer says what they want, it becomes a lead you can move from open to booked, paid or closed. Contacts keep the details the agent saved — name, requirement, budget.
- Open / booked / paid / closed columns
- Details the customer volunteered, saved on the contact
- QR and wa.me invite so people message you first
- No invented CRM sync — this is the board for WhatsApp work
Seamless human handover
Bot to human without repeating anything
When a conversation needs a person, the handover carries the entire context. The customer never has to re-explain, and your agent starts already knowing what happened.
- Triggered by intent, low confidence, sentiment or explicit request
- Full transcript and AI summary handed to the agent
- Automation pauses while a human is active, and resumes cleanly
- Agent replies feed back into the AI as training signal
Grow revenue
WhatsApp is not just a support channel. It is the highest-open-rate marketing channel you have access to.
Broadcasts and campaigns
Reach people where they actually read
Send targeted campaigns to opted-in customers with far higher open rates than email. Segment by behaviour, schedule ahead, and measure what each campaign actually produced.
- Segment by purchase history, tags, location or engagement
- Scheduled and recurring campaigns
- Template management and approval handled for you
- Delivery, read, reply and revenue attribution per campaign
Automated customer journeys
Follow-up that never gets forgotten
Cart recovery, onboarding sequences, renewal reminders, win-back campaigns and review requests that trigger on real events and stop the moment the customer converts.
- Event-triggered journeys from your store, CRM or app
- Multi-step sequences with delays and exit conditions
- Automatic stop when the customer takes the desired action
- A/B testing on message content and timing
Payments inside chat
From interest to paid without leaving WhatsApp
Send UPI payment links with Razorpay directly in the conversation. When the customer pays, WhatsApp confirms it and the owner is pinged.
- UPI via Razorpay payment links inside the chat
- Amount and description the agent sets from your price list
- Automatic confirmation in chat when the webhook says paid
- Owner ping when money lands
Analytics that mean something
Know what automation is actually worth
Response times, resolution rates, deflection, agent performance, campaign revenue and conversation volume — reported so you can see exactly what the platform is doing for you.
- First response and resolution time by team and agent
- Automation deflection rate — how much never reaches a human
- Campaign revenue attribution
- Exportable reports and scheduled email summaries
Run it on real infrastructure
You get the plumbing that normally takes a startup a year and an engineering team to build.
Official WhatsApp Business Platform
The compliant way to do this
We onboard you onto Meta's official WhatsApp Business Platform, handle verification, template approval and the green tick application. No unofficial libraries, no risk of your number being banned.
- Full Meta Business verification handled by our team
- Message template drafting and approval management
- Green tick (official business account) application support
- Policy-compliant opt-in, opt-out and quality-rating monitoring
Integrations and APIs
Connects to what you already run
Shopify, WooCommerce, Razorpay, Google Sheets, Zoho, HubSpot, Salesforce and more out of the box — plus REST APIs and webhooks for anything custom.
- Prebuilt connectors are not the product — Razorpay billing and in-chat pay links are live
- Official WhatsApp Cloud API, no unofficial WhatsApp libraries
- Photos, PDFs, videos and voice notes stored and sent from your agent's files
- Ask us if you need a custom store or CRM hook
Infrastructure that holds up
Built for your busiest day
Queued message delivery, automatic retries, rate-limit handling and webhook recovery, so a festival-sale spike or a viral campaign does not drop messages on the floor.
- Durable job queue with automatic retries
- Webhook recovery for anything missed during an outage
- Rate-limit aware delivery that never gets you throttled
- Horizontal scaling with no work from you
Security and compliance
Enterprise posture from day one
Encryption at rest, role-based access control, complete audit logs, consent capture and data-residency options. The things a large customer's procurement team will ask you about.
- Encrypted at rest, TLS in transit, end-to-end on WhatsApp itself
- Role-based access control per team member
- Full audit logs of every message and admin action
- Consent capture, retention policies and data processing agreements
One message in. The right outcome out.
Whatever the customer does — messages you, fills an ad form, abandons a cart — it enters the same pipeline and comes out resolved, routed, paid or recorded.
We give you the engineering team you would otherwise have to hire
Getting WhatsApp automation right is not one integration. It is Meta verification, template governance, message queues, retries, webhook recovery, rate limits and monitoring. We have already built all of it — you get to skip the year.
Official API, handled end to end
Meta Business verification, number provisioning, template approvals and the green tick application are all done by our team.
Message delivery that does not drop
Durable queues, automatic retries, webhook recovery and rate-limit awareness, so a festival-sale spike does not lose messages.
Integrations built for you
Your store, CRM, payment gateway and internal systems connected during onboarding, including custom ones.
AI trained on your business
Your catalogue, policies and past conversations become the agent's knowledge, with human handover when confidence is low.
Scales without your involvement
Ten conversations a day or ten thousand an hour runs on the same platform, with no work from you.
Monitoring and uptime
We watch delivery rates, quality ratings and failures so problems are fixed before you notice them.
See these features running on your own business data
We configure the setup with your catalogue, policies and workflows during onboarding, so what you see is your business, not a demo account.
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