Is this compliant for financial communication?

Yes. We use WhatsApp's official Business Platform with pre-approved message templates, capture and store consent, log every conversation for audit, and support role-based access control. We can align retention and residency with your regulatory requirements.

Can customers upload KYC documents securely?

Yes. Documents are uploaded inside the encrypted WhatsApp conversation, stored encrypted at rest, and made available only to authorised staff in your workflow.

How does it handle customers who want to negotiate?

Anything involving restructuring, settlements or hardship is escalated to a human immediately, with the reminder sequence paused so the customer is not chased while a conversation is in progress.

Fintech & Financial Services

Collections and renewals that run themselves, politely.

Financial products live or die on follow-up. Squarebox qualifies applicants, collects documents, sends EMI and premium reminders with payment links, and escalates only the accounts that genuinely need a human call.

The daily reality

What this looks like before automation

If more than two of these are true for you, WhatsApp automation pays for itself well before the end of the first month.

Call centre teams dial every customer for routine EMI and renewal reminders.
Document collection drags on over email and stalls applications.
Applicants are qualified manually, so ineligible leads consume the same effort.
Policy renewals lapse simply because nobody was reminded in time.
Every customer question about balance, due date or status becomes a call.

The same situation, automated

Fintech & Financial Services

Handled by Squarebox

Hi Sanjay, your EMI of ₹14,320 for loan LN-77431 is due on 5 October. You can pay now using this secure link — it takes about 30 seconds.

Sent 3 days before due date

can I pay on the 8th? salary is delayed

I've noted that and flagged it to your relationship manager. A late payment after the 5th attracts a ₹500 charge — would you like me to have someone call you today to discuss options?

Escalated to RM · No penalty applied silently

yes please

Done. Nikhil will call you between 3 and 5 PM today. Your account is marked as contacted, so you won't get repeat reminders in the meantime.

Reminder sequence paused

What we build for you

The flows we set up for fintech & financial services

These are configured during onboarding using your own data, not handed to you as an empty template.

Applicant pre-qualification

Income, employment type, loan amount and location captured in chat and scored against your eligibility rules before a human is involved.

Document collection

KYC documents, payslips and bank statements uploaded directly in chat, with automatic nudges for whatever is still missing.

EMI and premium reminders

Scheduled reminders before the due date with a payment link, escalating only for accounts that remain unpaid.

Renewal campaigns

Policy and subscription renewals start well before expiry, with reminders that stop the moment the customer renews.

Self-service account queries

Outstanding balance, next due date, application status and statement requests answered instantly, without a call.

Compliant and auditable

Approved message templates, complete conversation logs, consent capture and role-based access for audit and regulatory review.

What changes

Before and after integrating Squarebox

The point of automation is not that you have a chatbot. It is that these specific things stop costing you money.

What changes

Before Squarebox

After Squarebox

Collections effort

Before —Agents dial every borrower every cycle

Automated reminders, calls only for genuine defaulters

Document turnaround

Before —Days of back-and-forth over email

Uploaded in chat with automatic reminders for what is missing

Lead qualification

Before —Every applicant costs the same manual effort

Screened against eligibility rules before a human touches the file

Renewal lapses

Before —Policies expire because no one reminded the customer

A reminder sequence starting weeks before expiry

Routine queries

Before —Every balance and due-date question is a phone call

Answered instantly in chat

30 days in

What you will actually notice

Routine collection reminders stop consuming call-centre capacity.
Applications move forward because documents arrive in hours, not days.
Agents work only the accounts where a conversation changes the outcome.
Renewals lapse far less often because reminders start early and stop on payment.
Every interaction is logged and auditable for compliance review.

Our collections team was dialling everyone, including the customers who always pay on time. Now they only pick up the phone when the conversation actually matters.

Head of Collections

NBFC, Chennai

An NBFC lending platform · Personal and two-wheeler loans, 40,000 active accounts

Auto

EMI reminders with links

Hours

Document turnaround

100%

Conversations logged

An illustrative profile based on the setups we build for this industry, not a named customer reference.

FAQ

Fintech & Financial Services questions

Other industries we work with

Celebrities & Creators E-commerce & D2C Real Estate

Automate WhatsApp for your fintech & financial services business

Tell us how your customers reach you today and we will come back with the exact flows to build first, what they cost, and what to expect.

Scan to chat on WhatsApp+91 99018 05521

No setup fee · No lock-in contract · Live in under a week